Refund Policy

REFUND POLICY

We want you to be happy with your order. Our products are tested, well made and made to last.  We do not offer returns if you change your mind.

Once your order ships, the items are yours.

Exchanges:  send us an email and explain your situation on the exchange.  Please note that shipping costs will not be refunded.


We only replace items if they are defective or damaged.

Process:

Send a photo of the damaged item the day you receive your order to:  orders@stevenplastics.com. Attn: Diana Bledsoe. After 15 days, no damage claims will be honored.

We will send you instructions on how to exchange your item.

Shipping directions:
Once your exchanged has been approved, we will ask you to return your product to: Returns: Steven Plastics Inc.  2125 Stonington Ave Hoffman Estates Illinois US 60169

You will be responsible for paying shipping costs to return items.  On exchanges we will ship a new item based on our agreed plan.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend Tracking #'s for any item returned to ensure it reaches our location and to give you peace fo mind.

Thank you.