Refund Policy

REFUND POLICY

We want you to be happy with your order. Our products are tested, well made and made to last.  We do not offer returns if you change your mind.

Once your order ships, the items are yours.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Process:

Send a photo of the damaged item the day you receive your order to:  orders@stevenplastics.com. Attn: Diana Bledsoe. After 15 days, no damage claims will be honored.

We will send you instructions on how to exchange your item.

Shipping directions:
Once your exchanged has been approved, we will ask you to return your product to: 2125 Stonington Ave Hoffman Estates Illinois US 60169

You will be responsible for paying for your own shipping costs for returning your item. We will ship a new item to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance to ensure success of your  returned item.